| Q1. |
My System is not booting |
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| Ans.1 |
Please check if the battery is sufficiently charged. |
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| Ans.2 |
1. Please put the tablet on charge for a while.
2. Try Switching it on. |
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| Q2. |
Not able to connect to Wi-Fi |
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| Ans. |
Please check the Wi-Fi Signals are available.
Proper credentials are entered.
Able to scan the networks and display the Wi-fi SSID |
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| Q3. |
Unable to connect to 3g/2g network |
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| Ans. |
Please check if the network is available.
Please check if the sim is inserted to the appropriate slot.
Please check if the network icon shows signal.
Please check if sufficient balance exists for network activity. |
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| Q4. |
System is heating up |
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| Ans. |
Please check the ventilating space is not covered. |
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| Q5. |
Unable to see my sd card |
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| Ans. |
Please check if the SD card is properly inserted to SD Card slot.
Please check if the SD card is <32GB
Please check the SD card is formatted in FAT/FAT32/NTFS formats/EXT* formats. |
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| Q6. |
Unable to see my 160GB HDD connected through USB |
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| Ans. |
The tablet doesn’t support memories beyond 32GB |
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| Q7. |
Unable to see my pen drive connected through USB |
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| Ans. |
Please verify if the Pen drive’s capacity is <= 32GB
Please verify if the Pen Drive is formatted in FAT/FAT32/NTFS formats/EXT* formats. |
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| Q8. |
Screen goes blank |
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| Ans. |
Please check the Screen Timeout interval, may be its set to a smaller interval.
Please check if the Power button is accidently pressed. |
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| Q9. |
Unable to download anything to SD card |
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| Ans. |
Please check if the SD card is loaded to its capacity. |
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| Q10. |
My Video is not playing / not seen in the gallery |
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| Ans. |
Please verify the file format of the file you are trying to access. Supported formats : mp4, mkv, avi |
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| Q11. |
How to set current date and time of the device? |
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| Ans. |
Settings>Date and Time |
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| Q12. |
How to change the language of the device? |
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| Ans. |
Settings>Language and Keyboard>Select Locale |
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| Q13. |
How to configure the onScreen android keyboard settings? |
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| Ans. |
Settings>Language and Keyboard>Android Keyboard |
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| Q14. |
How do I download apps from market? |
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| Ans. |
Please check ‘Android Market Place’ application is installed in the Launcher activity. If not contact the Provider. |
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| Q15. |
How do I access my USB (Pen drive) contents? |
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| Ans. |
Insert the Pen Drive, open the File Browser app, tap on the USB icon/button. |
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| Q16. |
How to attend to notifications? (Notification bar usage) |
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| Ans. |
Press and hold Notification bar for a second and swipe down. |
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| Q17. |
How do I connect to internet if my organization has a proxy server? |
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| Q18. |
How will I know if my device battery is charging? |
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| Ans. |
The battery icon on the top bar will show an animation when the tablet is connected to AC Power. |
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| Q19. |
How do I delete my email account that I have setup in my device? |
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| Ans. |
Primary account cannot be deleted once setup. Contact administrator for further assistance. |
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| Q20. |
Can I play flash contents on my device? |
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| Ans. |
Yes. |
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| Q21. |
Can I use an external keyboard and mouse with my device? |
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| Ans. |
Yes. |
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| Q22. |
Will I be able to charge my ipod from the device USB? |
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| Ans. |
Yes |
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| Q23. |
Am using a 3G sim on my device. Will I be able to receive voice calls? Can I make voice calls using the tablet? |
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| Ans. |
Primary account cannot be deleted once setup. Contact administrator for further assistance. |
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| Q24. |
Connected to 2G/3G network, but could not connect to Internet, I could connect to Internet on my laptop, using same network. |
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| Ans. |
Please check the network setup parameters, if any case Static IP is setup. |
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| Q25. |
Download speed is very slow. |
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| Ans. |
Please check the Network signal strength.
Please check if network you are connected is having appropriate bandwidth. |
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| Q26. |
Want to install more memory (Greater than 16 GB) into my SD card slot. |
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| Ans. |
You may need to replace the SD card with a higher memory SD Card (Max upto 32GB) |
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